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Privacy Policy

How Truncate Technologies collects, uses and protects your personal information across our websites, products and services.

Effective: November 7, 2025Last updated: November 7, 2025

Introduction

  • At Truncate Technologies ("Truncate," "we," "us," or "our"), we build powerful software products and deliver world-class IT consulting services. Your privacy and trust are paramount. This Privacy Policy explains how we collect, use, protect, and respect your personal information when you interact with our websites, products (including StoreWings and ClickURL), and services.
  • We are committed to transparency, security, and compliance with applicable privacy laws, including India's Digital Personal Data Protection Act (DPDPA), the EU General Data Protection Regulation (GDPR), the UK GDPR, and the California Consumer Privacy Act (CCPA/CPRA).
  • Contact Information:
    Truncate Technologies Private Limited
    Aharak (Baharipur), Post- Jamalpur
    Varanasi, Uttar Pradesh 221105, India
    Email: Connect@truncate.in
    Phone: +91 9026802477
    Grievance Officer (India): [Name], Connect@truncate.in, +91 9026802477

1. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our websites (including truncatetech.com, storewings.in, and clickurl.in)
  • Users who register for accounts or use our products and services
  • Business contacts, partners, vendors, and prospects who engage with our team
  • Anyone who communicates with us through forms, email, chat, or phone

2. Information We Collect

A. Information You Provide Directly

  • Account & Profile Information: We collect your name, email, phone number, company name, and password (stored securely using industry-standard hashing).
  • Billing & Payment Information: For paid services, we collect billing details and payment info handled by PCI DSS-compliant processors.
  • Content & Communications: Includes files, stores (StoreWings), links (ClickURL), tickets, and feedback.
  • Marketing & Events: Contact details for newsletters, webinars, and resources.

B. Information Collected Automatically

  • IP address, device info, browser, OS, usage data, and telemetry logs.
  • Cookies, pixels, and similar technologies for analytics, preferences, and ads (with consent).

C. Information from Third Parties

  • Includes data from SSO providers, analytics platforms, payment processors, and public sources like LinkedIn.

3. How We Use Your Information

  • Service Delivery & Operations — Providing, maintaining, and improving services; authentication; billing; support.
  • Security & Fraud Prevention — Detecting, preventing, and investigating abuse or unauthorized activity.
  • Product Development — Analyzing usage and improving features.
  • Communications — Sending emails, updates, and marketing (with opt-out options).
  • Legal & Compliance — Fulfilling regulatory obligations and responding to lawful requests.

5. Sharing & Disclosure of Information

  • We do not sell your data.
  • Service Providers — Cloud hosting, payments, email, analytics, and support tools.
  • Business Transfers — During mergers or acquisitions with notice.
  • Legal Requirements — For compliance or safety reasons.
  • With Your Consent — For authorized integrations or partnerships.

6. International Data Transfers

We store and process data in India and other regions under approved safeguards (SCCs, IDTA, etc.).

7. Data Retention

Data is retained only as long as needed for service, legal, or contractual purposes, then deleted or anonymized securely.

8. Cookies & Tracking Technologies

  • Essential Cookies — Required for core functionality.
  • Analytics Cookies — For performance and usage metrics.
  • Preference Cookies — For user settings and language.
  • Advertising Cookies — For attribution (with consent).

9. Your Privacy Rights

  • Access, correction, deletion, objection, and data portability rights depending on your jurisdiction.
  • To exercise rights, contact Connect@truncate.in.

10. Product-Specific Information

  • StoreWings: You are the controller of your customer data. Provide clear privacy notices and consents.
  • ClickURL: We collect link, referrer, and analytics data to support your use. Ensure user consent for tracking.

11. Children's Privacy

Services are not directed to children under 16. We delete data upon request.

12. Security Measures

Data encryption, MFA, access controls, monitoring, and employee training. No system is 100% secure; use strong passwords.

13. Third-Party Links & Integrations

External websites or integrations have independent privacy policies — review before use.

14. Data Processing Addendum (DPA)

Available upon request at Connect@truncate.in for GDPR or contractual compliance.

15. Changes to This Privacy Policy

We may update this policy; continued use after changes indicates consent. Effective date will be updated.

16. Contact Us

Truncate Technologies Private Limited
Aharak (Baharipur), Post- Jamalpur
Varanasi, Uttar Pradesh 221105, India
Email: Connect@truncate.in
Phone: +91 9026802477

Appendix: Additional Rights for California Residents (CCPA/CPRA)

  • Includes rights to know, delete, correct, and opt out of sharing personal data. We do not sell or share personal information without consent.
  • Requests can be made via Connect@truncate.in. Verified responses within 45 days.

Thank you for trusting Truncate Technologies with your data. We are committed to protecting your privacy and earning your confidence every day.

CIN: U72300UP2014PTC066619
GST No: 09AAFCT5045C1ZH